WORST SERVICE FROM CONSULTANT :Mbalizethu Ngoobo Specialist Case Manager

Good day, To whom it may concern, I am writing to formally lodge a complaint against Absa Insurance. On the 9th of September 2024, I submitted a claim under my policy, which I have held with Absa for over 10 years. Since then, I have not received any feedback, despite having a detailed record of my communication attempts. When I contacted your consultants, I was informed that certain items were not covered under my policy. However, no one has followed up with me directly. On the 10th of September 2024, my washing machine was collected for assessment, but I have had to repeatedly follow up for any updates. I am requesting the original contract for my policy, as I am dissatisfied with the current outcome. I would also like to formally cancel my policy and demand a refund of all premiums paid, as the insurance has failed to repair my washing machine. Several years ago, I experienced a similar issue with a broken television caused by a power surge, and Absa Insurance reimbursed me for it. Now, however, I am being told that such incidents are no longer covered. I look forward to a prompt resolution to this matter. Kind regards, Please feel free to contact me on *** WORST SERVICE EVER WAITED NOW 3 WEEKS FOR MY DOCUMENTATION WHERE I SIGN APPARENTLY THE WORDING.