kL
katlego L
1 reviews | Active since May 2014
17 Feb 2025, 14:17
Worst service from Absa Activate
Absa Activate
This is by far the worst service I have experienced from such a reputable insurance company. You wait for over 1 hour to speak to an agent, then get cut off, and they don't respond to email queries. They just provide you with a case number and disappear. Here is the kick in the n88ts, if you request a quote online, they call you within seconds to sell you a new product.
It has been over 2 weeks since I sent them an email requesting them to cancel my insurance and no one has responded.
If you are looking for insurance cover, this is not the one. RUN!
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Replies (2)0
Replies (2)kL
katlego L's updateReviewer Update
17 Feb 2025, 15:07Hi Nthabiseng
If ABSA Activate would respond with the same turn around, there wouldn't be any issues. Why advocate for email communication and not respond to emails?
Please can we also understand how client wait for over an hour to connect to an agent, them just get cut off.
If ABSA Activate would respond with the same turn around, there wouldn't be any issues. Why advocate for email communication and not respond to emails?
Please can we also understand how client wait for over an hour to connect to an agent, them just get cut off.
kL
katlego L's update17 Feb 2025, 15:07
Reviewer Update
Hi Nthabiseng
If ABSA Activate would respond with the same turn around, there wouldn't be any issues. Why advocate for email communication and not respond to emails?
Please can we also understand how client wait for over an hour to connect to an agent, them just get cut off.
If ABSA Activate would respond with the same turn around, there wouldn't be any issues. Why advocate for email communication and not respond to emails?
Please can we also understand how client wait for over an hour to connect to an agent, them just get cut off.
Absa Insurance Company Limited's replyOfficial
17 Feb 2025, 16:04Dear Katlego
We hear you and apologies for the inconvenience caused.
We hear you and apologies for the inconvenience caused.
Absa Insurance Company Limited's reply17 Feb 2025, 16:04
Official
Dear Katlego
We hear you and apologies for the inconvenience caused.
We hear you and apologies for the inconvenience caused.