Worst service from ABSA. ABSA is *****ing my money.

I have written a review about this a week ago and was promised a swift response on hello peter. To date I have had NO Response to my complaint.

My home contents insurance policy has been active for over two years.

I have been paying monthly instalments with no issues whatsoever.

We had a burglary at our house recently and now the assessor Zeenath Sayeed tells me that "the property does not comply with the requirements so the claim will not be entertained".

She went further to tell me that she had listened to the recorded phone calls and that I did state and explain that the property does not have an alarm system linked to an armed response, also that not all opening doors have additional burglar bars fitted. (These doors are metal doors with additional locks mounted to them.)

I FULLY disclosed my living situation and ABSA went ahead with covering the home contents as my account was debited for it every month. I felt secure knowing that my contents were covered by my insurance, only to be utterly disappointed after there was a burglary.

She further told me that a representative from ABSA will contact me to remove the home contents insurance from my policy. No one has contacted me! I had to call ABSA to remove my home insurance before they debited my account.

Now I feel that I have been cheated out of my hard earned money as she told me that ABSA should not have insured me in the first place as the requirements for insurance were not met.

My possessions were ****** by ******s and my money was ****** by ABSA.