LW
Lucinda W
1 reviews | Active since Oct 2010
21 Oct 2024, 10:40
Worst service ever received
Worst service ever received from ABSA insurance on the line since 8am transferred from one person to another. we dont have electricity on the property since Saturday morning, The electrician come out to see whats wrong and said someone will come on Monday as a cable needs to be replaced, just like that ABSA does not make alternative arrangements for us to get electricity to the property nothing. My partner's son is disable we had to make alternative arrangements with him, food went off in the fridge, who will be paying for the food that went off? Who will be paying for the alternative we have to pay to look after my partners son? Clearly not ABSA cause at this points your service sucks.
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Lucinda W's updateReviewer Update
23 Oct 2024, 08:56Since the complaint has been logged someone called my partner back and this person could not find the HOC cover, which is stranger that other staff could find the policy however this person dealing with the complaint could not trace the policy. To date no one has called back to follow up nothing. Getting hold of ABSA insurance is another story you're on hold for more the 20minutes and still doesn't get assistance.
ABSA insurance delivers the most pathetic service ever. You not keeping your clients happy there is no client centricity.
We without electricity since the 19th October 2024- (1) Risk our alarm has been off since then, my partner works for JHB water he works late nights meaning I have to stay in the dark with no alarm system. (2) Our food went off, is ABSA going to replace it? (3) No WIFI due to no electricity we had to now pop out extra money for data is ABSA going to refund us? (4) My son is disable we had to make alternative arrangements meaning extra cost now we have to pay family to take care of him at their place because we don’t have electricity, is ABSA going to refund is? (5) My husband left work early on Monday thinking someone might come and fix the electricity (6) No claim was logged after an electrician was there on Saturday so what was the purpose of the electrician on Saturday? (7) Why is ABSA not following up with us, why must we follow up with you? Has ABSA ever received a non-payment for this policy?
It is pathetic to be dealing with such service, being on the phone since Monday the 21st and still no success. Today the 23rd of October 2024 @ 8am I called ABSA insurance was on hold for a whole 6 minutes until I got hold of someone, I spoke to Johannes who then placed me on hold for another 10minutes while his getting his ducks in a row. Finally, he gets back the service provider did not submit a full report he will contact the service provider, I asked him to call me back its 9h00 and he hasn’t called me back. I think this matter should be addressed with the CEO of ABSA he has no idea what is going on as this is pathetic.
ABSA is not providing a generator, ABSA is not providing alternative accommodation, ABSA is not providing food for us, ABSA is not checking if we are safe is everything okay. ABSA is not worried that our alarm has been off for days. I will be taking the matter to the Ombudsman as this is pathetic.
Please contact me: Lucinda ***, when you get hold of the policy you will notice I have consent to discuss the policy. I think it's time to review the policy.
ABSA insurance delivers the most pathetic service ever. You not keeping your clients happy there is no client centricity.
We without electricity since the 19th October 2024- (1) Risk our alarm has been off since then, my partner works for JHB water he works late nights meaning I have to stay in the dark with no alarm system. (2) Our food went off, is ABSA going to replace it? (3) No WIFI due to no electricity we had to now pop out extra money for data is ABSA going to refund us? (4) My son is disable we had to make alternative arrangements meaning extra cost now we have to pay family to take care of him at their place because we don’t have electricity, is ABSA going to refund is? (5) My husband left work early on Monday thinking someone might come and fix the electricity (6) No claim was logged after an electrician was there on Saturday so what was the purpose of the electrician on Saturday? (7) Why is ABSA not following up with us, why must we follow up with you? Has ABSA ever received a non-payment for this policy?
It is pathetic to be dealing with such service, being on the phone since Monday the 21st and still no success. Today the 23rd of October 2024 @ 8am I called ABSA insurance was on hold for a whole 6 minutes until I got hold of someone, I spoke to Johannes who then placed me on hold for another 10minutes while his getting his ducks in a row. Finally, he gets back the service provider did not submit a full report he will contact the service provider, I asked him to call me back its 9h00 and he hasn’t called me back. I think this matter should be addressed with the CEO of ABSA he has no idea what is going on as this is pathetic.
ABSA is not providing a generator, ABSA is not providing alternative accommodation, ABSA is not providing food for us, ABSA is not checking if we are safe is everything okay. ABSA is not worried that our alarm has been off for days. I will be taking the matter to the Ombudsman as this is pathetic.
Please contact me: Lucinda ***, when you get hold of the policy you will notice I have consent to discuss the policy. I think it's time to review the policy.
LW
Lucinda W's update23 Oct 2024, 08:56
Reviewer Update
Since the complaint has been logged someone called my partner back and this person could not find the HOC cover, which is stranger that other staff could find the policy however this person dealing with the complaint could not trace the policy. To date no one has called back to follow up nothing. Getting hold of ABSA insurance is another story you're on hold for more the 20minutes and still doesn't get assistance.
ABSA insurance delivers the most pathetic service ever. You not keeping your clients happy there is no client centricity.
We without electricity since the 19th October 2024- (1) Risk our alarm has been off since then, my partner works for JHB water he works late nights meaning I have to stay in the dark with no alarm system. (2) Our food went off, is ABSA going to replace it? (3) No WIFI due to no electricity we had to now pop out extra money for data is ABSA going to refund us? (4) My son is disable we had to make alternative arrangements meaning extra cost now we have to pay family to take care of him at their place because we don’t have electricity, is ABSA going to refund is? (5) My husband left work early on Monday thinking someone might come and fix the electricity (6) No claim was logged after an electrician was there on Saturday so what was the purpose of the electrician on Saturday? (7) Why is ABSA not following up with us, why must we follow up with you? Has ABSA ever received a non-payment for this policy?
It is pathetic to be dealing with such service, being on the phone since Monday the 21st and still no success. Today the 23rd of October 2024 @ 8am I called ABSA insurance was on hold for a whole 6 minutes until I got hold of someone, I spoke to Johannes who then placed me on hold for another 10minutes while his getting his ducks in a row. Finally, he gets back the service provider did not submit a full report he will contact the service provider, I asked him to call me back its 9h00 and he hasn’t called me back. I think this matter should be addressed with the CEO of ABSA he has no idea what is going on as this is pathetic.
ABSA is not providing a generator, ABSA is not providing alternative accommodation, ABSA is not providing food for us, ABSA is not checking if we are safe is everything okay. ABSA is not worried that our alarm has been off for days. I will be taking the matter to the Ombudsman as this is pathetic.
Please contact me: Lucinda ***, when you get hold of the policy you will notice I have consent to discuss the policy. I think it's time to review the policy.
ABSA insurance delivers the most pathetic service ever. You not keeping your clients happy there is no client centricity.
We without electricity since the 19th October 2024- (1) Risk our alarm has been off since then, my partner works for JHB water he works late nights meaning I have to stay in the dark with no alarm system. (2) Our food went off, is ABSA going to replace it? (3) No WIFI due to no electricity we had to now pop out extra money for data is ABSA going to refund us? (4) My son is disable we had to make alternative arrangements meaning extra cost now we have to pay family to take care of him at their place because we don’t have electricity, is ABSA going to refund is? (5) My husband left work early on Monday thinking someone might come and fix the electricity (6) No claim was logged after an electrician was there on Saturday so what was the purpose of the electrician on Saturday? (7) Why is ABSA not following up with us, why must we follow up with you? Has ABSA ever received a non-payment for this policy?
It is pathetic to be dealing with such service, being on the phone since Monday the 21st and still no success. Today the 23rd of October 2024 @ 8am I called ABSA insurance was on hold for a whole 6 minutes until I got hold of someone, I spoke to Johannes who then placed me on hold for another 10minutes while his getting his ducks in a row. Finally, he gets back the service provider did not submit a full report he will contact the service provider, I asked him to call me back its 9h00 and he hasn’t called me back. I think this matter should be addressed with the CEO of ABSA he has no idea what is going on as this is pathetic.
ABSA is not providing a generator, ABSA is not providing alternative accommodation, ABSA is not providing food for us, ABSA is not checking if we are safe is everything okay. ABSA is not worried that our alarm has been off for days. I will be taking the matter to the Ombudsman as this is pathetic.
Please contact me: Lucinda ***, when you get hold of the policy you will notice I have consent to discuss the policy. I think it's time to review the policy.