WORST SERVICE EVER FROM AN INSURANCE COMPANY - ABSA INSURANCE

I have an ABSA Activate policy with ABSA Insurance under policy number *** from 01/04/2022. From 01/12/2024 I have been trying get feedback on a policy request update and query. They acknowledged receipt of my request under ref. no. C-***1 and stated that my case has been forwarded to a consultant who will forward feedback as soon as possible. I don't think they know what as soon as possible means as I had to send another e-mail on 18/12/2024 due to no response from their consultant. Reference number C-***7 was allocated with the same response about case being forwarded to their consultant. On 23/12/2024 I sent another reminder and was allocated reference number C-***1. Shockingly there was still no feedback and on 29/12/2024 I got another reference number C-***3. By this time I started including their complaints department using the e-mail address obtained from internet. E-mails were sent to these addresses ***ca; ***; ***. I even received read receipt messages of my complaints but got no response from them except for their auto reply saying that the case has been allocated to a consultant. Further reminders were sent on 20/01/2025 (ref. no. C-***3) and 22/01/2025 (ref. no. C-***6). By this time I realized that there is a don't care attitude by management and staff. Trying getting hold of somebody telephonically was fruitless as I was put on hold for up to 30 minutes with a message saying they are receiving high call volumes. It's obvious why they were receiving high call volumes as they are useless at resolving matters electronically. On 23/01/2025 I could take it no more and requested cancellation of my policy. Reference number C-***0 was allocated. Surprisingly I received a call from a consultant to assist with my policy update and query that evening. I told her that it was too late and I already requested cancellation. She agreed to forward my case to the cancellations department and gave me e-mail address as ***ca when I asked for the cancellations department e-mail address. I sent my cancellation request to this e-mail address and received reference number C-***8 acknowledging receipt of my request. To date I have not received confirmation that my request has been attended to and my policy has been cancelled. This is clearly a company that lacks ethics and has no customer service whatsoever. I have been claim free from inception and wonder how much worse their service would have been if I had claims. This is a big disgrace to ABSA Insurance management and the CEO.