MN
Mothipa N
1 reviews | Active since May 2019
01 Mar 2025, 10:24
Worst service ever
Absa idirect send a mail saying they are reducing my installment from 3.5k to 1.5k and that time my premium was less than 1k, I called the call center a lady by the name of Makhumo put me on hold for over an hour with no explanation.
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Absa Insurance Company Limited's replyOfficial
03 Mar 2025, 09:23Dear Mothipa Ntjana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply03 Mar 2025, 09:23
Official
Dear Mothipa Ntjana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe