Worst Service Ever

I was debited two time at the end of February, when I sent a query I got no assistance, I then went to the bank to reverse the one payment. The following day I received a letter stating that I did not pay the premium.

I sent an email again because I was not getting hold of the consultants after at least 20 min of waiting on the line each time I called.

At the end of March I was double debited as if I never paid the premium for the previous month. I sent another email asking for a consultant to help me resolve this issue to no avail. What a frustrating service provider!!!

I have been on the line since morning trying to get a consultant who can help me cancel the policy, after almost 10 years