Worst service ever don’t even bother

I cancelled my policy in February after acquiring my 1st property because I got a better deal at bettersure to my shock they were still debiting me now when I call in they only refund me for just one month

When I sent them emails to ask what’s happening and why ddnt they refund from February they ignored me.and when you have to call you wait almost 40min to get someone to answer..and when they do answer they say you must send another email then you they ignore you again