Worst service ever!!

Item: Absa Insurance Company Limited
Rating: 1
Author: Karen H

Claim number ***7*001*001. I am BEYOND UPSET!!! the manner is which my claim has been dealt is very unprofessional!!! From struggling to change the panelbeater upon the recommendation of the assessor manager Alec Ellery to the panelbeater BodyTech 2000 who blew one of my bass speakers that I now have to wait for a replacement part from Germany. I now have to beg Bodytech for the invoice so that ABSA can pay them, so i can get me excess bac**** I have had it up to here with all this BS!!! This matter must be resolved IMMEDIATELY!!! For a major corporation like ABSA, i am extremely disappointed - I will certainly NOT recommend ABSA idirect to anyone else!!!

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Replies (2)

Absa Insurance Company Limited's replyOfficial

12 Dec 2019, 10:05

Dear Karen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa Insurance Company Limited's reply12 Dec 2019, 10:05

Official

Karen H's updateReviewer Update

12 Dec 2019, 10:21

Thank you, I have since been in contact with the consultant who is dealing with my 3rd party claim. I'm hoping all will be resolved by tomorrow.

Karen H's update12 Dec 2019, 10:21

Reviewer Update

Thank you, I have since been in contact with the consultant who is dealing with my 3rd party claim. I'm hoping all will be resolved by tomorrow.