Worst service ever

I have been struggling to get through to Absa activate, be it via phone call or email. I have a car insurance with ABSA Activate and I have been sending emails and calling regarding my policy with no assistance at all, I have wasted a lot of time and airtime trying to talk to a consultants nut always being on a waiting line for hours and the call being dropped without even speaking to a consultant and it is very frustrating 😑