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Eileen R

1 reviews | Active since Nov 2015

20 Nov 2024, 16:48

Worst service

Worst experience. I am trying to cancel a policy of a vehicle I traded in. No one is assisting and still waiting on the line I have been trying for 72 hours already Next I will report them to the insurance ombud

I cannot be paying them for something I don't have anymore

I even wanted to ensure my new vehicle with them..they can't even get that right

0
Replies (21)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply21 Nov 2024, 07:43
Official
Dear Eileen Raath Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
ER
Eileen R's update25 Nov 2024, 19:43
Reviewer Update
And they just tried to debit me again adding additional fee's to my bank...what is going on. Should I report you to the consumer board rather? Was this not canceled waiting for my refund? Call me urgently
ER
Eileen R's update29 Nov 2024, 11:30
Reviewer Update
Still no resolution and Rezona just keeps on changing the date to contact me. What's going on?
ER
Eileen R's update29 Nov 2024, 11:31
Reviewer Update
It's been 10 business days. This is such poor service
ER
Eileen R's update29 Nov 2024, 11:33
Reviewer Update
Sending me an email changing the date for contact to be made to me is not feedback. It's stalling tactics and won't work with me

I demand resolution by COB today or I will report you to the consumer board
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Nov 2024, 13:43
Official
 Dear Eileen Raath Thank you for your posting.

Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw 
 
ER
Eileen R's update30 Nov 2024, 11:18
Reviewer Update
Again...only an email to say you will investigate and the date keeps ons changing. What is the actual status of the cancelation?
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 Dec 2024, 09:01
Official
Dear Eileen Raath Thank you for your posting.

Please refer to our email send to your email address.

Our insurance department is currently experiencing system difficulties and are unable to cancel your policy. Kind regards,Group Customer CareRezona Louw 
ER
Eileen R's update03 Dec 2024, 07:32
Reviewer Update
Today I get a unpaid letter. What a joke. Still not resolved
Absa Insurance Company Limited
Absa Insurance Company Limited's reply03 Dec 2024, 08:31
Official
Dear Eileen Raath Thank you for your posting.

The matter is still under investigation with our insurance department. Kind regards,Group Customer CareRezona Louw 
ER
Eileen R's update03 Dec 2024, 08:37
Reviewer Update
For 10 working days? I just got an unpaid letter...please advise? As I have actually attempted multiple times since the 18th Nov to cancel and get my refund. Are you going to refund my rejection fees also?
ER
Eileen R's update03 Dec 2024, 08:38
Reviewer Update
Rezona please pick up the phone and call me!
ER
Eileen R's update04 Dec 2024, 09:00
Reviewer Update
Now it's canceled according to the email received. But where is my refund for 18/Nov to 01/Dec? Because the email states cancelation effective 02/Dec. My first request for cancelation was 18/Nov
ER
Eileen R's update04 Dec 2024, 14:27
Reviewer Update
Now they are saying no refund is due, yet I paid until the 01/Dec for a vehicle I dont have due to your company's incompetence and delays. Rectify this immediately
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Dec 2024, 16:15
Official
Dear Eileen Raath Thank you for your posting.

Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw 
ER
Eileen R's update04 Dec 2024, 16:28
Reviewer Update
That you are investigating again? My initial complaint indicated that I was waiting for a refund. So now I need to wait an additional 5 days for you to get back to me because you are incapable of reading an invoice. I had to educate you but don't even work for your company. That's an attention to detail issue and you work in the escalations department. Very questionable
ER
Eileen R's update04 Dec 2024, 19:36
Reviewer Update
You have just debited my account again *******ly so I have reported you to the insurance ombud and this resulted in further charges to me as I reversed the debit. Fix this immediately and refund me. Cancelation date was 18/Nov and not your stated 02/Dec. I have all the proof and supp**** it to the ombud
Absa Insurance Company Limited
Absa Insurance Company Limited's reply05 Dec 2024, 09:05
Official
Dear Eileen Raath Thank you for your posting.

Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw 
ER
Eileen R's update05 Dec 2024, 09:25
Reviewer Update
Your email says the same thing since the 20/Nov. Give actual feedback please. If you are referring to the bank statement I have already rep**** doing your work for you. Let's try this...check on your system if you back date the cancelation to the 18/Nov you will see there is a refund due. Maybe that helps you to do your job
ER
Eileen R's update06 Dec 2024, 08:03
Reviewer Update
Now I'm receiving a late payment notice and lapse notice. What is going on in your company?
Absa Insurance Company Limited
Absa Insurance Company Limited's reply09 Dec 2024, 08:54
Official
Dear Eileen Raath Thank you for your posting.

We are busy investigation the matter with our insurance department. Kind regards,Group Customer CareRezona Louw