Worst service

Worst service, 1st it's hard to get through to their customer service In November 2024 , my previous complaint below, my insurance premiums were not debited and I begged for the premium to be debited and I was told that they changed systems and the new system is problematic so they are unable to debit my account. I was told not to worry I am still insured and it will be communicated to me for payment arrangement. January premium didn't go through so I made provision for 2 months , January & February to my surprise 3 premiums were debited, I spoke to Taetjo in retentions after explaining she put me on hold, next thing I was transferred to Thulani before I know it, my call was cut off. Do u know how much of a struggle it is to get to any department , Thulani didn't even have a courtesy to call back to continue with the conversation. How do u debit 3 premiums without communication, when your systems messed up.