Worst service and they non payments

I have the wort service ever from ABSAidirect. I did a chip repair on the windscreen and they registered it as claim for replacement. For the past 4 months I have been phoning them daily. You hold for over 20 minutes before answer, once they answer, they go and check with their claims department you will hold for over 20 minutes again until you give up and they dont have any decency to come back to you. If you lucky they tell you the issue is resolved when you check again for no claim bonus, you are being told of the same issue and they tell you they resolving it again, you must call after 4 weeks, you call again after 4 weeks you hold for over 30 minutes with answer, when they eventually answer you are told that your issue is not resolved. This is the worst service I ever heard in my life and they dont care. You lodge a complaint they don't respond on your email you only get acknowledgement of receipt.