Worst insurer imaginable

Worst insurer imaginable. I am still waiting on responses to emails sent in February requesting something as simple as a statement, and it is now May.

The complete lack of communication and customer service is ultimately what has made me decide to cancel my policy.

It is nearly impossible to get through to the call center, and today I finally managed to speak to a consultant telephonically, only to be told that another department/person would need to assist me (and I was already at the right department to policy amendments). I was then placed on hold for an extended period, after which it appeared that my call had simply been sent back into the queue for someone else to pick up and deal with. Imagine trying to phone when in an accident.

I am now trying to cancel my policy and still cannot get any response, acknowledgement, or proper assistance.

Absolutely unacceptable customer service.