Worst insurer ever

In November 2025, a heavy storm damaged my carport. I immediately contacted Absa Insurance to lodge a claim. My initial phone call went unanswered, and when I sent an email, it was only responded to several days later.

I was asked to complete a claims form, which I submitted promptly. Since then, I have received no meaningful feedback, no assessment update, and no resolution. We are now in February, and my carport continues to deteriorate due to ongoing storms.

As a result of this delay: The structure is worsening. My vehicle no longer has safe cover. I am exposed to further financial risk. What is most concerning is the complete lack of communication. A claim of this nature should not take months without updates. Even if there are internal delays, clients deserve regular feedback and clear timelines.

This experience has been extremely frustrating and disappointing. Insurance exists to provide peace of mind during unforeseen events not to create additional stress through silence and inaction.

I am formally requesting:

Immediate feedback on my claim status. Confirmation of an assigned assessor. A clear resolution timeline. I hope this matter will now be treated with urgency.