Worst Insurance Provider. Gross dishonest NEGLIGENCE!

I must say, we've always preferred ABSA as our sole insurance provider however, the past year we've experienced horrific service. That's exactly why we moved EVERYTHING from ABSA except our building insurance. I phone ABSA and asked if they cover laminate flooring damaged by accidental water damage, YOUR REPRESENTATIVE CONFIRMED that they definitely cover water damage caused by an accident. This morning (after x2 weeks) the internal assessor said that ABSA do not cover the floor - claim rejected.

Along with a separate claim lodged x3 weeks ago... we are still waiting for ABSA to send an assessor. Useless.

What is the point of having building insurance?

On-top of it all, I saw that ABSA did not correct CRITICAL INFORMATION on our policy which we noted and duly informed ABSA of the error along with our attorneys, which I just saw you DID NOT CORRECT PRIOR TO THE PROPERTY TRANSFER. It is absolutely unacceptable. There is no excuse for GROSS DISHONEST NEGLIGENCE!! Absolutely **********.