CB
Charmaine B

1 reviews | Active since Jan 2025

13 Jan 2025, 15:39

WORST INSURANCE EVER!!

I can't even begin to describe how horrible my experience has been with this insurance company. It's like they don't care about their customers at all. I've sent multiple emails and haven’t received a single response. As if that wasn't frustrating enough, I’ve been calling their helpline for DAYS. I’ve been put on hold for over 3 hours multiple times, only to be disconnected every time without any resolution. It’s absolutely infuriating.

I don't even need to amend my policy — I just want to cancel it, but it seems like that’s too much to ask. I feel completely ignored and helpless. The lack of communication and customer support is beyond unacceptable. Do yourself a favor and avoid this company at all costs. The worst customer service I’ve ever encountered in my life.

Zero stars if I could give them that!

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply14 Jan 2025, 07:54
Official
 
Dear Charmaine 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***7. 
 
Kind regards, 
Group Customer Care 
Vanessa Crowe