Worst insurance ever

My husband had an accident on the 14/05/2023 and he called the insurance on Monday 8am to log a claim and currently its has been difficult to deal the the insurance as 1 I was tols that the car needs to be assesed( of which it was done and confirmation email was send to me that the car has been accesed. On the 15 I had to pay R269 to go to dyalisis( which i didnt have a problem. On 16 I spend the whole day with the insurance on the line and was told that my case has been assigned to someone at 11am eventually a spoke to the manager Liezel to express my frustration and the way forwayrd for me to get the coutersey car since i have a chronic illness. The lady by the of mbali called and till the 17 I was the one calling her( to make matters worse coz its a call centre a guy by the name of Jerome is telling me that my claim is only 2 days, I explained to him that I need the courtesy car so that I can be able to go for my appoint after i agued with him he tranfred me to Mbali because i refused to cut the call. I was told that i have to take the car to auto magic in roodeport and when my husband called auto magic to my surprise they don't know anything ( my husband was there at auto magic from 8 till 10and couldn't even be assited when he called the call center and they won't accept the car without authorization from the bank. Today Iam told Mbali Ngobese is not working, and they cannot call Liezel so that i have clarity, I had to miss going to work I had to miss going to dialysis and by the look of things its now. 14h00 and no one has responded to my email. I direct has left a bitter taste in my mouth coz I have been banking with Absa for more than 10years. I will never recommend idirect to anyone as its the worst insurance ever that I have come across. Now I have to constantly call them to get a resolution. each and every month my account gets debited without fail but when they supposed to honor the agreement it's a hustle. This is a nightmare for me especially that no seems to care. This this not the first insurance I have had before but i honestly regret dealing with them as the only thing that is important to them is to debit the account but dont car about being sympathatic to their clients in diffict times.