worst insurance company i have ever been with

every time i have a claim with absa its always issues no updates on the claim and this is the second time which just shows this is how they treat their clients,i registered the claim on the 12th its been quite since when i called and spoke to Lisls hoods this morning shes telling me the claim is still within 7 days of turn around time meaning i will only get feedback on the 7th day or after i was like wooow really,worst decision i have ever took to join absa idirect pathetic TFC....