WORST Insurance company

This is the worst insurance company, with terrible service delivery. I sent an email on the 17th of December to amend my policy. No respond. They debited my account twice, on a date which was not my agreed DO date. The debits bounces and they charged me for the bounces, even though they made the mistake. I email on the 20th to cancel my policy as the amendments had not been address nor had I even received a call from them. I have since them sent ninth email, and yet I have received no response from ABSA. I have call various time, and hold times are crazy.

Iv reached out the their complaints department, and again no response ABSA Activate have the worst customer service. I do not understand how they are fit and proper when they treat their customers so unfairly. The most negligent and appalling services delivery. I just want to ensure my policy gets cancelled and that no further attempts are made to collect premiums.