Worst Home Insurance

Absa probably has the worst service and home insurance. We have a solar geyser. During sunny days we obviously have warm water due to the sun. During cold days, the geyser takes up to 3 hours (and longer) to heat up the water (surely this is not normal). Also, our geyser is 10 years old. We contacted Absa to have a look. A plumber came out to look at they geyser and the plumber said they can not put in a claim since the geyser is 1) not leaking and 2) warming up (even if it takes 3 hours). I contacted the person who handles my claim, Refilwe Kgomongwe, multiple times to explain our situation, but he never comes back to us. WORST SERVICE. Lastly: the geyser is 10 years old where the average lifespan of a geyser is 5 to 6 years. I have warned Absa that the geyser is not heating properly and is old and is probably about to go soon. Just know Absa, if that geyser burst, there will be a lot more damage that YOU will have to cover. I rest my case. WORST INSURANCE PROVIDER!