Worst experience ever!!!!!!!!!!!!!!!!!!

Absolutely the worst experience ever. You don't even deserve the one star, not even a quarter of a star with the service I have been getting.

I have requested on the 5th of April 2024 for my debit order date to be changed to the first of every month. I only received an email asking if I want to continue with changing the debit order date to the first of every month on the 15th of April 2024. I responded that I want it to be changed that same day confirming that I want it changed. I have not received any response that it has been changed or that you acknowledge my request.

Secondly, I received an email yesterday, the 20th of May 2024 about my excess being increased and that my premium will change. The email is very unclear and then I decided to call the number that was on the email just to get clarification and to maybe change my debit order date as well. A gentleman answered the phone and I asked what the email means regarding my excess amount and what my new premium would be. The gentleman advised that now all of a sudden the minimum excess amount will be R5000.00 which is absolutely insane, and to put the cherry on top, the gentleman isn't even aware of the communication that was sent out. He then proceeds to ask me for my ID number, which I provided and then he asked me to confirm my cellphone number and I confirmed it, in which he dropped the call.

This is the worst experience ever. I just have simple requests that I would like answers on and that can't even be answered via email or phone call. But wait till someone misses a payment, then you will be quick on the phone demanding your money, but when we want a answer to a simple request, there is no response.

This is absolutely the worst experience ever. I hope this gets out to every person that uses you as insurance or to potential clients to not use you, as the customer care is not existed.