Worst customer service experience!!!

This is a terrible company who do not care about their clients. Despite having to wait weeks on a cellphone claim, the consultant blatantly accused me of submitting a false claim and when I asked for evidence she just disappeared off the radar. I have escalated this to her managers who couldn't be bothered with me. Not even a call or email to acknowledge that they have received my email. I regret joining this company and will inform every friend, colleague and all social media contacts of this terrible service!