WORST CUSTOMER SERVICE EVER

Last weekend our geyser burst. Monday the claim has been submitted. Until today nobody is phoning you from Absa. You must phone them and holding for 20min for help. Firstly we are in Rustenburg Nort West when plumber phoned me they confirmed tbey are from sandton and Rustenburg is so far. I again phoned Absa holding for 25min to tell them they instructed a wrong contractor. So after 3 days you are lucky to receive an email from them and you have questions you reply to them but that has also not been answered. So struggling with a crisis like geyser burst and no warm water on the end we bought the geyser our selves and installed it ourselves becsuse you are not getting any joy from your insurance. Now we are struggling to get paid for the geyser we bought and nobody care about the damaged ceilings. Worst ecperience in my life. There is no communication. No help no service.