Worst claims process

Worst ever experience from Absa.

I submitted a funeral claim 02.04.2025 today is 8.04.2025 and still nothing.

After many calls the assessor called me and promised to call me back this morning. He even asked to try and get alternative numbers for forensics.

I called this morning and spoke to Emmanuel who was extremely rude. Went to the branch the consultant called and got through to the same guy....very arrogant and rude.

Now there was no need for forensics to be called.

Absa has not once given me an update on the status of my claim. I have to keep calling and waste my airtime

Peter called again today and I could not hear him. Called the call centre again and Zandile said he will call back. He still has not called me back.

How is this service from Absa??????????

Im so frustrated it feels like i can cry