Worst Claim process and unnecessary runarounds

This terrible service I am receiving is uncalled for I had an incident, reported it, ABSA idirect appointed Elite Autobody to repair, on 31st January I booked my car in at the panel beater. On the 16th February i collected my car and drove to home, then later i drove a longer distance as a test drive, and i identified that when i am turning there is a noise happening on the from left side, which is the side that i hit the pavement with. I called the panel beater and notified them, and they asked me to bring it back for more checks. I went back they tested the car and they didn't find anything wrong. On the 26th of February i went back as the issue persisted, they check and they told me they couldn't identify the problem and they advised me that they notify my insurance absa for authorization to take the car to KIA for diagnosis. After following up with absa for multiple times i had to lodge a complaint for them to approve the car to be taken to KIA. I took the car to KIA, and they Identified some parts that were damaged that need to be changed also due to accident. And its been a week, and there is no way forward from ABSA. KIA was more than willing to fix the identified damages and that was going to be a much quicker and convenient solution for me because it was going to be a one day job, I bought the car for use not to watch it packed. I have been following up from the panel beater and they told me that they are waiting for feedback from absa, i called ABSA more they are telling me that they are waiting for the panel beater to send through an invoice yet the panel beater confirmed that they sent an invoice to Absa. ABSA service is really annoying.

Can ABSA approve this process to be done by KIA, as they are the one who managed to identify the issue, and KIA will not take days to get my car fixed, because the next issue now, the Panel beater will take its days waiting for parts, No guys this is so wrong and an inconvenience at my end.

I would not recommend anyone to take this insurance. if the panel beater of your choice is unable to identify the issue, then why cant you allow them to take the car to KIA to get proper diagnosis from the car owners.

I am so irritated, i regret the day i joined ABSA.