Worst Claim process and unnecessary runarounds

This terrible service I am receiving is uncalled for I had an incident, reported it, ABSA idirect appointed Elite Autobody to repair, on 31st January I booked my car in at the panel beater. On the 16th February i collected my car and drove to home, then late i drove a longer distance as a test drive. and i have identified that when i am turning there is a noise happening on the from left side, which is the side that i hit the pavement with. I called the panel beater and notified them, and they asked me to bring it back for more checks. I went back they tested the car and they did find anything wrong. On the 26th of February i went back as the issue persisted, they check and they told me they couldn't identify the problem and they advised me that they notify my insurance absa for authorization to take the car to KIA for diagnosis. I have been following up from the panel beater and they told me that they are waiting for feedback from absa, i called ABSA more than 3 times but every time i will be told that we will follow up with the assessors today until today i have not received the feedback from ABSA. ABSA service is really annoying. I cannot drive a long distance with the car with an issue that i don't know how serious it is. I would not recommend anyone to take this insurance. if the panel beater of your choice is unable to identify the issue, then why cant you allow them to take the car to KIA to get proper diagnosis from the car owners. I am so irritated, i regret the day i joined ABSA.