NM
Naeem M
1 reviews | Active since Sept 2010
09 Sept 2026, 09:45
Worst claim proccess ever.
I am writing with utter disgust. Being a member of ABSA idirect for many years.I put in a claim on the 19 August 2026. Wanting a small crack repair.Case is C-***3. It is now 9 September still waiting for authorisation. They send you a number. U chat to a BOT. When you answer the Bot she goes back. Why is there no number for proper human interaction.
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Replies (3)
Absa Insurance Company Limited's replyOfficial
09 Sept 2026, 09:53Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Best regards,
Absa Insurance Company Limited's reply09 Sept 2026, 09:53
Official
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Best regards,
Absa Insurance Company Limited's replyOfficial
09 Sept 2026, 10:12Dear Naeem Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply09 Sept 2026, 10:12
Official
Dear Naeem Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's replyOfficial
09 Sept 2026, 13:47Dear Naeem Absa Insurance advised our office that your claim has not been registered and they are struggling to reach you on your cellphone in order to assist herein. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply09 Sept 2026, 13:47
Official
Dear Naeem Absa Insurance advised our office that your claim has not been registered and they are struggling to reach you on your cellphone in order to assist herein. Regards Russell EdwardsCustomer Value Management
Best regards,