Worst Car Insurance

I have been with idirect since I bought my car in 2015. I was involved in an accident early July , i.e. 54 days to be excat, and to date my car is still in repairs. The damages to my car are not that major that it would warrant the car to be in repairs for that long, front and back bumper. I raised this with my claims rep n I was told that the company has gone far and beyond for me and my claim was processed as prescribed. Their client service is the worst I have experienced ever!