Worst Call Center in the world

I've been battling to get hold of an operator for the past 3 weeks. After 15 minutes the call gets cutt-off and then I had to phone again etc. In the past 3 weeks I could get hold of someone in only 3 times and in all 3 times I was told a different story. My "No Claim Cash-out Bonus" was due 1 January 2021 as for all the previous years, but as understandable they pay the Cash-out bonus 45 days later (do not know why). The 1st operator said to me I will receive my "cash-out Bonus" between the 15th and the 25th March 2021. The second caller said to me I will receive it on the 25th. On the 26th I phoned just to enquire about this and was told by the 3rd operator that it takes two days for payment to be cleared (different banks). Ok today it is the 29th and late afternoon, but still NO cash-out Bonus. I tried to call couple of times today, but could not get one operator to receive my call. My BIGGEST worry is to be at an accident scene and I cannot get hold of my insurer. I've never seen a worse Call center than this one of ABSA iDirect insurance, they are even worse than any Government Department and that's bad in the eyes of South Africans. ABSA iDirect please let your top management go to any other Insurance company and let them show them how to operate your "promised" Cash-out Bonus as you have no clue how to run it.