TM
TSHOLOFELO M

1 reviews | Active since May 2012

20 Mar 2024, 14:53

Worst bank and insurance to deal with.

On the 4th of March I was told my premium is arrears and paid and on the 5th they deducted the same premium. I have tried since last week and they take me from Pilar to post. I mean who has +-R10 000 lying around when I can’t get help. No one k ow what they are doing. My policy is still in arrears after taking all those premiums with no refund. Today I called and they all cut my calls. It is 2 weeks and still no refund and the worst is my policy is in arrears.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply20 Mar 2024, 15:13
Official
Dear Tsholofelo Mbewe
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***6
 
Kind regards,
Group Customer Care
Rezona Louw