Worst bank

I've submitted a claim on my Absa Credit Life cover after being retrenched, there has been absolutely no feedback from them in almost 2 months. I've been following up every week, last Friday was informed that the assessor had some technical issues and logged a task with their IT department for over a month its not yet resolved.

This is the worst service a client can receive, we've been banking with Absa for almost 20years and will seriously be considering moving to another bank that values their clients. There's no empathy and consideration for clients that are already facing financial difficulties.

Regards Mr V Singh