Worse service ever

Item: Absa Insurance Company Limited
Rating: 1
Author: Tiyiselani N

I have the wort service ever from ABSAidirect. When you need assisted they will make you hold for 30 or more minutes. Made a claim for my home content and had to do a follow-up to get feedback and it took me 35 minutes and now i want to cancel the cover i have been calling since morning and have been on hold for 40 or more minutes.

Helpful (0)

Replies (2)

Absa Insurance Company Limited's replyOfficial

04 Dec 2024, 14:28

Dear Tiyiselani Ngonyama Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw

Absa Insurance Company Limited's reply04 Dec 2024, 14:28

Official

Absa Insurance Company Limited's replyOfficial

04 Dec 2024, 16:18

Dear Tiyiselani Ngonyama Thank you for the information provided.

We are busy with teh investigation of your complaint. Kind regards,Group Customer CareRezona Louw

Absa Insurance Company Limited's reply04 Dec 2024, 16:18

Official

Dear Tiyiselani Ngonyama Thank you for the information provided.

We are busy with teh investigation of your complaint. Kind regards,Group Customer CareRezona Louw