Wors insurance ever! STAY AWAY!!

Worst insurance ever! We have been with Absa insurance for 19 years. Our house flooded and we sent in a claim. They sent *********** assessors out that doesn't even check the actual damage and sent in a wrong claim. We have been waiting since December for Absa to give feedback on the real actual damage, not what they *********** assessors claimed for. There is no feedback from Absa, if you mail them they say they will get back after 3 day's, we'll I don't know how long is their 3 day's as we are already at almost 3 month's with no solution to what we going to do. It's like no one knows what's going on there. They quick to take your debit order every end of the month but for someone that's 19 years on their insurance and never claimed before they took forever.. Wow!!! Look like they going down like Eskom and the rest.