****** working for absa

After a month of struggling getting them to approve my insurance claim only a few things got done the rest I'm still awaiting after a ***** absa internal assessor Adnaan came to view my house claiming my garage door couldn't be broken as his gate also done the same when they broke into his house. I asked him how can you compare the two when mine was destroyed due to weather related damage. He gor rude with me after asking him how can you make such statements without mw being present as i was hospitalized due to this whole roof being open.They claiming it must be serviced how can you service a broken garage door which metal has bend completely and can't even close. My room floor is damaged from a month of rain with a open roof my bedroom cupboards also molded up and ruined my clothes my door in the room also can't open due to rain and swelling what more must happen before I get helped.