Won't recommend waywes plumbers solution

Had to log a claim for a burst geyser the callcentre did a great job but the service provider was not at there game. Call was logged on friday 22nd december. Waywes plumbers solution was appointed as the plumbers they called me the morning after 9am but was at the shops and told the guy ill be home at 11am. They came after 5pm just to have a look and tells me they will come tomorrow to replace and can't give a time as there are other claims to attend to ,I ask the guy are you then the only 1 on duty he tells me yes. They come the next day to replace the geyser within 45 min they done and leave. A few hours later I go have a look and see some couplings are not tighten properly and is leaking Abit I manage to tighten 1 as I didn't have a bigger shifter I told the guy he must come fix it he tells me he will come and up till today he never came as yet. Absa is insurance claims not a urgent matter to attend to as we clients pay alot of money each month