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KM
Kharoline M

1 reviews | Active since Oct 2011

17 Jul 2024, 13:02

WHY ARE YOU IGNORING VOCALLY DISABLED CLIENTS

I have dent cover with ABSA and lodged a claim on 3 July 2024 with *** which I found on my policy document I got a reply on 4th July that someone will contact me - I DON'T HAVE A VOICE AND ASKED FOR COMMUNICATION VIA EMAIL. Today is 17 July 2024 and I have followed up twice without success so call no email response. So HOW are vocally disabled clients expected to lodge claims?

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Replies (4)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply17 Jul 2024, 15:27
Official
Dear Kharoline Mkhize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
KM
Kharoline M's update19 Jul 2024, 17:02
Reviewer Update
It's the 19th July today and no one has reached out to me, is it that hard to just send an email to a client? I just need this dent repaired already!
KM
Kharoline M's update22 Jul 2024, 13:55
Reviewer Update
22 July 2024 and still zero feedback from ABSA on my claim or even a reply to the emails. So now what must happen??????????????
Absa Insurance Company Limited
Absa Insurance Company Limited's reply23 Jul 2024, 09:19
Official
Dear Kharoline Mkhize Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw