WHAT'S HAPPENING TO ABSA?

My mortgage was cancelled on 24-June, I queried the refund and termination pro-rated at ***, no response not even an automated acknowledgement. My insurance debited again on 1 July. I queried with ***ca on 3-Jul, no response, not even an automated acknowledgement.

okay, I wait because Absa will eventually realize I'm waiting. i then tried ***, nothing. Okay, ActivateAdmin responded with a reference C-***0 on 9-July, looks automated, then nothing.

I tried ***ca on 10-Jul, received the same reference above. Tried aiclevel1 escalation again on 15-Jul, nothing.

I left it and the premium debited again on 1 August, now I'm fed up, so I sent the cancellation requests to *** on 31-Jul, then 1-Aug, and still nothing, not even an automated acknowledgement.

What is going on at Absa, I worked for Absa for many years and its much much better than this. Come on guys - what's happening over there?

Ignoring customer requests at various touchpoints is crazy! I'm writing to the Ombudsman next.