What a mess of insurance

I am really frustrated and I joined them last week the 23/06/2020.I had to call every single day since the 23rd and only managed to speak to a person today 30/06/2020. Dear Lord i had not received my policy schedule and instructions on vehicle inspection,ridiculous ,after they debited my account already when I finally get my policy schedule it says printed 30/06/2020 meanwhile I thought I had insurance from the 23/06/2020.And on top of that I needed to do a vehicle inspection and send them pics their mailboxes full *** complaints,client services all of them.So am I now without accidental insurance????****ing kidding me!! I'm actually sad I left my previous insurance all in the name of lower excess..mxm while service sucks