BB
B.C Barker

1 reviews | Active since Dec 2018

24 Aug 2020, 10:30

Water Damage Claim

Good Day

I currently have a open claim due to water damage.

The repair work has not yet started, as I'm in the process of extending the kitchen. However ABSA is requesting that I fix the damage cupboards and then send send them a proof of completion.

The incident occurred last year December and it took days for them to fix the damaged water pipe.

The current contractor informs me that he will not be able to use a large majority of the cupboards, as they have received extensive water damage.

The current damage was not picked up, by the assessor in December 2019, it is now 8 months later and the true extent of the damage can be seen.

I'm requesting that the water damage sustained be re-evaluated by the banks assessor, before I proceed with the kitchen extension.

0
Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply24 Aug 2020, 11:37
Official
Dear B.C Barker Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
BB
B.C Barker's update24 Aug 2020, 11:44
Reviewer Update
Please contact my wife as I am currently abroad and will only be returning next month. Her number is *** and her email address is ***
Absa Insurance Company Limited
Absa Insurance Company Limited's reply11 Sept 2020, 12:46
Official
 Dear B.C Barker Thank you for your posting.

Our is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care