Warning: ABSA HOC Is a **** – My Nightmare with Their Claims Process

I want to share my horrifying experience with ABSA HOC and expose their *****ulent practices. Last year, I submitted a claim for weather-related damage, expecting a fair and efficient resolution. Instead, I was met with lies, negligence, and outright ****ming.

From the start, ABSA’s consultants, claim assessors, and case managers failed to properly assess my claim. Despite providing undeniable proof, they dishonestly labeled my claim as non-weather related. They even claimed that my barge board was already damaged before the weather incident, contrary to the external assessor’s report.

When I presented irrefutable evidence showing their failure to assess the claim correctly, ABSA’s arrogance was astounding. They refused to assign necessary repairs and offered me a paltry R5000 instead. Over a year of back-and-forth communication later, my claim remains unresolved. ABSA disregards the Consumer Protection Act (CPA) and has delivered nothing but poor service.

I urge anyone considering finance or insurance with ABSA to think twice. The way I’ve been treated has been appalling, and I’m now canceling my motor and household contents insurance with them. Why pay for a service when the provider couldn’t care less about their customers? I’ve escalated this matter to the Ombudsman in an effort to seek justice. This step was necessary because ABSA’s handling of my claim has been so egregious that it warrants external intervention.

Stay tuned for a series where I’ll share detailed evidence of ABSA’s lies and incompetence. Each interaction I had with them, they even denied that my claim was registered. Be cautious and avoid ABSA HOC if you value your time, money, and sanity!