WAITING FOR ALMOST 2 MONTHS FOR AN APPROVED CLAIM TO BE HANDLED.

My property was damaged on the 31st of December 2020 and I lodged a claim on the 4th of January 2021. 3 x Trees fell and damaged my electric fence and boundary wall and also fell on my neighbors property. From the day I lodged my claim till today nothing has been done to my property, I have called ABSA insurance for over 30 times, I've called 6 times this week alone and it ****es me off the fact that I have to hold on the line for the operator to tell me they are calling the contractor and then give me feedback. I remember it has happened for 6 occurrences where I had to hold for over 30 minutes with my airtime thinking that you guys will take me seriously and attend to my claim but no nothing is being done.

My claim was handed to Marzina Kana and that person has not even once answered my calls or return the messages that I leave with the call centre agent. Marzina has never responded to any email I sent to him or her.

I escalated my claim to your complaints department using email address *** on the 19th of January 2021, a guy named Rufus Pillay responded on the same day promising to review my claim and get back to me. Till today no one has gotten back to me. I even sent 2 follow up emails to this Rufus and *** on the 21st and 25th of January 2021 and there was still no response.

I read on my policy schedule that I should wait 6 weeks after escalating to your complaints department before I escalate it further to the Ombudsman. its been 3 weeks now and I do not think I will wait any longer. I have been begging the call center agents to prioritize my claim because I live in a crime stricken area but no one is taking me seriously.

The level of service that I am receiving from this insurance that I have paid for almost 3 years is really appalling.

What a disappointment.