Waited for roadside assistance for 1hr26minutes

I had the worst service ever from Absa idirect !im still in shock as I’m typing this review.... car insurance is supposed to give you peace of mind but instead Absa left me stranded on the side of the road for 1hour26mintes waiting for road side assistance ! As a young woman in South Africa where at least 1 women is killed in 3 hours I was on the side of the road for more than an hour helpless ! I spoke to 5 different consultants who couldn’t find my policy on the system ! They kept telling me it’s showing as inactive mean while they are debiting my account every month and I’ve taken the car for inspection but when I needed them they couldn’t find my policy ! Only when I spoke to the 5th consulted a Kagiso he found my policy and transferred me to a Hazel she got half my details my airtime cut because I had been on the phone for so long and none of them bothered to call me back, I called for the 7th time spoke to a Tunnel who then got me the tow truck .... what you guys are doing is beyond wrong! In fact you don’t know what you are doing at all I would never ! Ever ! Ever ! Refer anyone to you if you can’t even provide simple efficient road side assistance how will you pay out a claim ! You are the WORST!!!!!