Very useless and poor service

It's very very very useless and poor service

On the 31st December 2021 my car was on fire while I was on the road and they sent their people to tow the car to SMD then they rejected the claim and said the fire was caused by an insect (mouse ) so it's a mechanical failure and when they took the car the airbags where on it they didn't burst even their assessor says the airbags were intact but now their telling me that SMD says 3weeks/Month later they bursted just like that and it's not their problem even now my car is still there and it's been 2months they don't even call you at all , you must be the one calling