VERY UNHAPPY WITH ABSA IDIRECT INSURANCE

My car was involved in an accident on the 5th of April 2024 and I was then given a courtesy car as it is part of my insurance package. So my car is still not fixed and I need to take back the courtesy car on the 6th of May 2024. The panel beaters are telling me that the bank ONLY approved last week, so I asked for extension from the bank spoke to Tebogo Madira the claim consultant who told me that there is nothing they can do from their side which this is unacceptable because ABSA is the one that delayed approving the quotation from the panel beaters. If quotation was approved early my car would have been fixed way even before the 30 days GIVEN FOR THE COURTESY CAR . I am not happy with the service from ABSA as I cannot stay without a car. I need an extension for the courtesy car as I am not the one that caused delay but ABSA and their assessor are taking forever to approve quotations that are sent to them, apparently even now there are quotes that are still not being approved. Can this matter be resolved ASAP as the courtesy car needs to go back on Monday, but how do I take back the car on Monday while my car has been with Renew from the 5th of April and yet they still not done. ABSA need to sort out this issue with RENEW IT and make sure I get an extension.