RC
Rhyleen C
1 reviews | Active since Nov 2015
29 Nov 2024, 09:48
Very unhappy customer
I have been trying to get ahold of a consultant for November. When calling there's always a high call volume, even when holding for more than 15-30 minutes, no one picks up the call for assistance.
I then wrote an email on November 4th (the reference number for this Case is C-***1), but I haven't been assisted yet.
The app has been malfunctioning since October, it doesn't record the trips in time and therefore affects the rewards. I haven't received my rewards for the end of October, I assume I will be receiving them for November as well.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
29 Nov 2024, 10:22Dear Rhyleen Chauke
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply29 Nov 2024, 10:22
Official
Dear Rhyleen Chauke
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw