BW
Brian W
1 reviews | Active since Sept 2013
27 Sept 2021, 10:52
Very Unhappy Client
I am very frustrated with ABSA I Direct. their service delivery has gone very bad. I bought a new vehicle in June 2021 and had to do a self-inspection with specific phots which I did. a month after I purchased the vehicle they decided to increase my premium with over R200 pm. I then noticed that they have not updated my policy details to include my car registration number. I then updated it. I just received an email from them now on 27 September 2021 to please take photos and submit my self inspection for my new vehicle. They never uploaded what I have sent them in June, and STILL have not updated my car registration. I tried to phone them, however after holding on for 27 Minutes hang up. This is just pathetic!!
Helpful (0)
Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
27 Sept 2021, 12:25Dear Brian Watt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply27 Sept 2021, 12:25
Official
Dear Brian Watt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's replyOfficial
27 Sept 2021, 12:31Dear Brian Watt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply27 Sept 2021, 12:31
Official
Dear Brian Watt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
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Brian W's updateReviewer Update
28 Sept 2021, 10:07I want to thank Thabiso Letsoela who contacted me on 28 September 2021 with regards to my complaint. He was extremely professional and went out of his way to assist me. Thank you for also negotiating a better premium for me Thabiso and offering to to personally ensure that the DVI receives the information which was sent to them a while ago and they did not update. You are truly a star and an asset to ABSA I direct. Well done and keep up the excellent work!
BW
Brian W's update28 Sept 2021, 10:07
Reviewer Update
I want to thank Thabiso Letsoela who contacted me on 28 September 2021 with regards to my complaint. He was extremely professional and went out of his way to assist me. Thank you for also negotiating a better premium for me Thabiso and offering to to personally ensure that the DVI receives the information which was sent to them a while ago and they did not update. You are truly a star and an asset to ABSA I direct. Well done and keep up the excellent work!
Absa Insurance Company Limited's replyOfficial
28 Sept 2021, 11:20 Dear Brian
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply28 Sept 2021, 11:20
Official
Dear Brian
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd