CS
CECILIA S
1 reviews | Active since Sept 2010
03 May 2019, 13:41
Very Unhappy Client
on the 2th of May we realized our geyser has burst, i phoned absa Idirect and the claim was handled fast en professional, the very next day the plumbers arrived and put a new geyser, as they switched on the geyser the pips in the wall burst, the said i need to log a new claim and now i have to pay the basic access again for a fault that was cause while they where fixing the first claim. The pressure of the new geyser was higher than my old geyser and that is why the pipes burst.
i have been a loyal client for years and this is my first ever claim and now i have to keep on paying access.
i am very unhappy
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
03 May 2019, 14:42Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply03 May 2019, 14:42
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's replyOfficial
06 May 2019, 08:52 Good day Mr & Mrs Bower, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa Insurance Company Limited's reply06 May 2019, 08:52
Official
Good day Mr & Mrs Bower, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
CS
CECILIA S's updateReviewer Update
07 May 2019, 10:44Good Day Vanessa
i tried contacting you, what is status of this claim, let me explain to you what is going on at my house, i have to switch of the main water supply to my house if i dont the water keeps running out of my walls . Its winter i have two small children at home with no running water not even hot water even thou the geyser is fixed i cant use it, i had to switch it of for fear of it burning out due to no water, Do i have to get a plumber to come fix it my self and send the bill to Absa Idirect, i really don't understand what the problem is.
Is the bust water pipe not covered, because in my policy documents it said it is.
CS
CECILIA S's update07 May 2019, 10:44
Reviewer Update
Good Day Vanessa
i tried contacting you, what is status of this claim, let me explain to you what is going on at my house, i have to switch of the main water supply to my house if i dont the water keeps running out of my walls . Its winter i have two small children at home with no running water not even hot water even thou the geyser is fixed i cant use it, i had to switch it of for fear of it burning out due to no water, Do i have to get a plumber to come fix it my self and send the bill to Absa Idirect, i really don't understand what the problem is.
Is the bust water pipe not covered, because in my policy documents it said it is.
CS
CECILIA S's updateReviewer Update
09 May 2019, 10:17Good Day
i just want to thank you ABSA Idirect, The plumber phoned and has fixed the burst pips.
Thank you for taking care of your customers, i will highly recommend you to family and friends.
Regards
Cecilia Smit
CS
CECILIA S's update09 May 2019, 10:17
Reviewer Update
Good Day
i just want to thank you ABSA Idirect, The plumber phoned and has fixed the burst pips.
Thank you for taking care of your customers, i will highly recommend you to family and friends.
Regards
Cecilia Smit
Absa Insurance Company Limited's replyOfficial
09 May 2019, 11:39Dear Client,
It is indeed pleasing to receive complimentary remarks about quality service given to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about quality service given to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply09 May 2019, 11:39
Official
Dear Client,
It is indeed pleasing to receive complimentary remarks about quality service given to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about quality service given to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,