PW
Paul W
1 reviews | Active since Dec 2017
09 Jun 2022, 12:20
Very Poor/No response to a simple query
My goodness but Absa Insurance has become soooo bad. I mailed them every simple query three weeks ago and have had absolutely no response. I called them twice and was told the systems were down and they would call me back the moment the systems came back up. That was a day or two ago, no call yet. Why is it possible to get the simplest of queries sorted out?? Absa, please talk to me!
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
09 Jun 2022, 13:15Dear Paul Wilde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply09 Jun 2022, 13:15
Official
Dear Paul Wilde Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
14 Jun 2022, 09:01Dear Paul Wilde
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number and also details of your query for Absa Insurance to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number and also details of your query for Absa Insurance to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply14 Jun 2022, 09:01
Official
Dear Paul Wilde
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number and also details of your query for Absa Insurance to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number and also details of your query for Absa Insurance to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw