very poor service the only thing they want is my monthly premiums. may this be attended urgently.

i claim for my house insance, the structure is damaged by the the bath that has moved from the wall. the assessor came to my house and took the photos, now the insurance wont approved my claim due to the damage it heppend for a long period of time as per assessor. i recieved a call from kelly barlow reding the feedback from the assessor when i ask question she want me to listen to he, shes reading and tell me this happen long time ago when i aske when is long time she cant answer instead she keep say absa wont approved, i requested a manager, she sad the manager shed attending a meeting, every time when i need help on idirect all managers the attending meetings, i force her to call the manager, Lisle the manager she so impatient, she not helpful and not listen to client, she sad unfortunately i must attend my meeting, why there is manager if i need help managers they at the meeting , she gives me opting to go and source a private company to assess my house and send email with photo and sent it to he and Kelly with my own cost, when i ask is this under my policy schedule she sad this is the options i have, and she keep saying unfortunately absa wont approved this talking to me as if she's owning absa, im a client paying on a monthly basis i have a right to ask question and be given a proper explanation why. because if i will do my own thing in my house tomorrow anything happen this insurance wont cover my property due to i did alteration without thier knowledge.